Cancellation Policy

At Lavelle Woodworking Studio, LLC., we understand that sometimes plans change. That's why we offer a flexible cancellation policy for our custom furniture orders.

Order Cancellation:

Orders can be canceled at any time up until the materials for your custom furniture have been purchased. This purchase usually occurs five days from the date of your order.
To cancel your order, please contact us by phone at [Your Phone Number] or by email at [Your Email Address] with your order details.
Once the materials have been purchased, cancellations will no longer be possible and the Refund Policy would be followed.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Shipping Policy

At Lavelle Woodworking Studio, LLC., we offer two convenient shipping methods for our custom furniture:

1. White Glove Service (Preferred Method):

Our White Glove service includes hand delivery and installation of your new furniture.
The cost for this service is based on your location and the size of the piece.
Our team will ensure that your furniture is delivered safely and professionally installed in your home or office.

2. Common Freight via LTL:

For this method, we build custom-made crates specifically sized for the product.
Each piece is wrapped in furniture blankets and bubble wrap, or just bubble wrap for smaller parts, before being securely placed in the crate.
The crates are designed to prevent any shifting during transportation.

Important Notes:

All shipping methods are insured in case of damage during transportation.
If the crate arrives showing any visible damage, please make a note of it on the bill of lading.
After opening the crate, check each part for any damage and make a note on the bill of lading if any damage is found.
Shipping Charges: Shipping charges are calculated based on the delivery method chosen, the size and weight of the item, and the delivery location. Any additional charges such as customs duties, taxes, or fees must be borne by the client.
Delivery Time: Delivery times may vary depending on the shipping method chosen and the delivery location. We will provide you with an estimated delivery date when your order is processed.
Tracking Information: For shipments via common freight, we will provide tracking information once your order has been shipped so you can monitor its progress.
Client Responsibility: It is the client's responsibility to ensure that the delivery address provided is accurate and accessible. Any delivery issues arising from incorrect or inaccessible addresses will be the client's responsibility.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Personal Identification and Record Retention Policy

At Lavelle Woodworking Studio, LLC., we are committed to protecting the privacy and personal information of our clients. This policy outlines how we collect, use, and retain personal identification material and records.

Collection of Personal Information:

We collect personal information such as names, addresses, phone numbers, email addresses, and payment information when clients place an order, request a service, or contact us for inquiries.
Personal information is collected through our website, email, phone, or in-person interactions.

Use of Personal Information:

Personal information is used to process orders, provide services, communicate with clients, and improve our products and services.
We may use personal information to send promotional materials, updates, and newsletters if clients have opted in to receive them.

Retention of Records:

Personal information and records are retained for as long as necessary to fulfill the purposes for which they were collected, comply with legal obligations, resolve disputes, and enforce our agreements.
We maintain secure storage systems to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Protection of Personal Information:

We implement appropriate physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, or disclosure.
Access to personal information is restricted to authorized employees only that require the information to perform their job duties.

Client Rights:

Clients have the right to access, update, or delete their personal information by contacting us at [Your Phone Number] or [Your Email Address].
Clients can opt out of receiving promotional materials by following the unsubscribe instructions included in our communications.

Changes to Policy:

We reserve the right to update or modify this policy at any time. Clients will be notified of any significant changes through our website or other communication channels.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Refund Policy

At Lavelle Woodworking Studio, LLC., we strive to ensure our clients are satisfied with their custom furniture. However, due to the nature of our work, we retain the right of refusal to process a refund request. Please review our refund policy below:

Refund Requests:

We reserve the right to refuse any refund request, particularly after the client has received the product, except for the following examples:
- Full Refund Before Material Purchase: We will provide a full refund to clients who request to cancel their order within five days and before materials are purchased.
- Partial Refund After Material Purchase: If a cancellation request is received after five days of purchase and materials have been purchased, we will refund the full amount minus the cost of materials, processing fees, and labor associated with the purchase or processing of the materials.
No Refund for Preference: No refund will be issued if a client does not like the product they received, provided the project is within the agreed-upon scope.
Scope Discrepancies: If a project is not within scope, each case will be evaluated individually. A decision to issue a refund or no refund will be based on what was out of scope, the cost to receive the product back, and the cost of repairs.
Damage Claims: If a product arrives damaged and no damage is noted on the Bill of Lading or damage is discovered after the client has received and unpackaged the product, we will not issue a refund since we are unable to verify when the damage occurred. However, we will, in good faith, pay for repairs if deemed necessary.

To request a refund, please contact us by phone at [Your Phone Number] or by email at [Your Email Address] with your order details and reason for the request.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Cancellation Policy

At Lavelle Woodworking Studio, LLC., we understand that sometimes plans change. That's why we offer a flexible cancellation policy for our custom furniture orders. Order Cancellation:

Orders can be canceled at any time up until the materials for your custom furniture have been purchased. This purchase usually occurs five days from the date of your order.

To cancel your order, please contact us by phone at [Your Phone Number] or by email at [Your Email Address] with your order details.

Once the materials have been purchased, cancellations will no longer be possible and the Refund Policy would be followed.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Shipping Policy

Personal Identification and Record Retention Policy

Refund Policy

At Lavelle Woodworking Studio, LLC., we understand that sometimes plans change. That's why we offer a flexible cancellation policy for our custom furniture orders.

Order Cancellation: